Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3-5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Item Tracking page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping takes?
A: Our warehouses are located around the world, but usually we ship from our warehouse in China. For domestic orders in the United States, it will generaly take 13 to 21 business days and 16 to 31 for Canada. For International orders, please allow up to 3~8 weeks, depending on the supplier, your location and customs controls.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us. Except to military addresses (APO / FPO).
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: How do I use coupon codes?
A: When ordering services or products online, companies and stores often provide special online coupon or promo codes for discounts you can apply to your purchase during checkout. Look for an input box labeled “Coupon Code”, “Discount”, or another variation, and paste or type the code you have in the text field.
Q: Does Beautmetics provide a quality guarantee for all the products being sold?
A: Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refund if the product is not as described?
A: Absolutely! We offer a full refund on your order if the product is not as described. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at Best-Store and we will get back to you as soon as possible.